Refund Policy

At Heleza, we aim to provide top-quality services. Our refund policy ensures transparency and fairness for all users.

Refund Eligibility

Refunds may be issued if:

• A service is canceled before activation.

• The service provided does not match the description on our website.

• Severe technical issues on our end prevent service functionality.

Non-Refundable Cases

Refunds will not be granted in the following cases:

• Services that have already been delivered or used.

• User-caused errors, misuse, or violation of Heleza’s Terms of Service.

• Failure to comply with our acceptable use policies.

Money-Back Guarantee

We offer a 2-day money-back guarantee for eligible services, as listed on our website. If you are unsatisfied during this period, you may request a full refund. Setup fees will not be refunded.

How to Request a Refund

To request a refund, contact our support team via ticket or email with the following details:

• Full name and order ID.

• Reason for the refund request.

Processing Time

Refund requests are processed within 2 business days. Refunds will be issued to the original payment method.

Contact Information

For refund-related inquiries, email us at [email protected].